Frequently Asked Questions

What happens if my flight delay?

SMILES Transport will monitor your flight, making sure your driver will be there when your flight arrives.

How long is the grace period at the airport?

We give our passengers 45 minutes free waiting time. After the free waiting time we charge for waiting time in 15-minute increments. Waiting time charge is equal to vehicle hourly rate. For example, a luxury sedan hourly rate is $40, so for 15 minutes of waiting time the charge is $10.

How ‘SMILES Transport’ Vehicle maintain its cleanliness?

To ensure our passengers travel in peace, our vehicles are disinfect(Disinfectant Spray) during interval of every passenger trip. To add on to the hygiene standards, we clean the interior(including seats & doors) daily with Antiseptic Liquid.

Does ‘SMILES Transport’ Vehicle has proper insurance to cover the passengers?

Yes, To ensure our passengers travel in peace, our vehicles & passengers are all proper insured.

Are ‘SMILES Transport’ Vehicle licensed by the Land Transport Authority(LTA)?

Yes, To ensure our passengers travel in peace, our vehicles are registered under Land Transport Authority(LTA) as Private Hire (Chauffeur).